The national Children's Plan aims to make England the best place in the world for children and young people to grow up. The government's key message from Every Child Matters: Change for Children is that all agencies will work together so that every child and young person is able to achieve better outcomes and that those who are facing problems and challenges are well supported to overcome them. An effective complaints procedure will ensure that the voices of children and young people are heard and that as a result, service delivery will improve.
Sometimes we make mistakes, so if you are not happy with a service you have received from us, we want to know. We will look into your complaint, let you know the outcome and take steps to put matters right as soon as we can.
We also want to hear from you if you have any comments about our services or would like to compliment us on the way we have done something.
We will ensure that your feedback is passed on to relevant staff and used when we plan other services.
The links on the left explain the various ways you can give feedback about Children and Young People's Services.